guests
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Developments
Technology will be the differentiator for seamless guest experience in hotels
Hotel guests have never had a greater availability of choice when it comes to rooms.
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Industry
Want direct bookings? Train your team to ask for them
Here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to…
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Developments
Airbnb Luxe a long way from home share
Airbnb has launched a new accommodation tier connecting cashed up guests with ultra-luxury properties.
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Industry
Why Amazon should acquire Airbnb, and it’s not for the love of travel
If and when Amazon makes the acquisition of Airbnb, it will not be entering it for the love of travel…
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Developments
Tourism slowdown “concerning”, despite successes
Despite strong growth recorded in parts of the country, the government’s newly-released International Visitor Survey shows slowing growth and first…
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Industry
A complaint is like a carrot…
The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root…
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Industry
Seven quirkiest hotels you want to stay at on your next trip
The right hotel is part of what makes the travel experience an interesting one. We have found some of the…
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Developments
The Aussie accom on the ‘world’s best’ shortlist
Two Australian properties have made luxury travel network Virtuoso’s list of world-beating hotels, bars and spas for 2019.
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Developments
Hotel offers free stays for abortion patients
An American hotelier is offering free accommodation for guests travelling for an abortion following the introduction of strict anti-abortion laws…
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Developments
Aussies warming up to cooler destinations
Cold is the new cool according to research from Expedia Group, which shows Aussies are increasingly choosing chilly regional destinations…
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