industry
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Developments
Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Industry
Accom bodies welcome sweeping changes to planning and lockout laws
Premier Gladys Berejiklian has announced key reforms to state planning laws and Sydney’s trading hours in an effort to boost…
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Developments
Industry urges trials before landlords stripped of rental rights
A peak management rights body is pushing for trials of controversial rental reforms before they are imposed across Queensland.
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Developments
Star’s $2b Gold Coast plan fast tracked after Sydney rejection
Days after NSW vetoed Star Entertainment's expansion plans, the Queensland government has moved to fast track a $2 billion upgrade…
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Developments
Star’s $500m Ritz-Carlton rejected by planning commission
Plans for a $500 million Ritz-Carlton luxury hotel and apartment tower at the Star Casino complex in Pyrmont have been…
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Industry
Turn slow times into brand-enhancing opportunities
Luxury properties all struggle with a common dilemma: How to create promotions to fill room nights and need periods that…
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Developments
Stunning Ritz-Carlton heads raft of key accom developments nationally
The Ritz-Carlton marked its 100th hotel opening globally this week with the launch of a landmark waterfront development at Elizabeth…
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Developments
Hyatt bins miniatures in plastics-free push
Hyatt Hotels has joined IHG and Marriott in ditching single-use toiletries and moving to eliminate single-use plastics throughout its properties.
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Events
Whitsundays win big at Queensland tourism awards
Tourism operators in Queensland’s Whitsunday Islands have taken home a slew of awards at this year’s Queensland Tourism Awards.
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Developments
Accom counting cost of devastating bushfires
As bushfires continue to rage across Queensland and New South Wales, tourism operators are counting the cost of a devastating…
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