staff
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Industry
How hoteliers can avoid the email overload
It’s easy to get lost in an inbox full of messages, but here are some ways for hoteliers to better…
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Industry
Accom owner slapped with record fine for gross exploitation of staff
The owner of a New Zealand holiday park has been ordered to pay more than $680,000 and banned from employing…
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Industry
To our readers
As we take a break until 13 January, we wish you a prosperous season filled with happy holidaymakers...
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Developments
Sikh man wins compensation for hotel beard ban
A Sikh New Zealander who was denied work at Claridge’s Hotel in London because of a "no beards" policy has…
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Developments
Perfect response: How review replies are driving bookings
A TripAdvisor-commissioned poll of 23,000 travellers globally has found personalised responses from accom managers lead to better customer reviews and…
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Developments
Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Industry
Refurb? What refurb?
It goes without saying that determining the schedule and timing of the refurbishment is imperative to minimising guest disruption, particularly…
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Developments
Gastro outbreak hits iconic resort
More than 50 tourists at a premium Queensland holiday resort have been struck down with vomiting and diarrhoea from water…
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Industry
Epic hospitality training
EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Industry
Meet the hotel engineer prioritising the planet
“My personal task is to train passionate young people to fill the gap for much needed technical staff in the…
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