staff
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Industry
Management rights lost
A Townsville management rights operator has lost their management rights because of failure to comply with the Body Corporate and…
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Industry
Why trainees exposed to diverse roles will make better leaders
There is much value to be gained from enabling staff to cross-train and multi-skill, both within and across departments.
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Industry
Reinventing the welcome: finally, self check-in has been done right
For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures.
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Industry
Should hotels demand more for their donations?
Do-good programs abound in the hospitality spectrum. But should they fit into a hotel’s wider marketing strategy?
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Developments
Training costs slashed and needy Aussies targeted in new recruitment drives
WA will cut by half its TAFE fees for hospitality and tourism students in a drive to recruit more trainees…
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Industry
Uncover the hidden talents of your staff
It’s time to dig out those resources and put them to good use!
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Industry
“Hi dogbreath”: The motelier savaging guests over bad reviews
A NSW motel owner fired up over bad reviews has hit back at his TripAdvisor detractors, addressing former guests as…
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Industry
Three ways to tackle the ‘choice overload’ problem
Seems like every time I go to purchase even the most basic items these days I’m presented with too many…
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Developments
Accom wrap: Airbnb goes public, Schwartz backs accom body, hotels talk big issues, Wyndham’s wonder wall
Airbnb is to become a publicly traded company next year, fuelling speculation about whether the home share giant will be…
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Industry
Train your team on language of hospitality excellence
As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.
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