Hotels
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Developments
Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Developments
Red dawn for Perth with new Radisson
Radisson is the latest major hotel group to announce its entry into Perth, the group's RED brand to make its…
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Developments
Veriu taps niche market with four new hotels
The homegrown boutique group Veriu will build four new properties across NSW and Victoria over the next two years under…
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Developments
Historic Pier One transformed as “stunning” Bailey launched
Pier One Sydney Harbour has revealed the final results of its five-year, $15 million transformation of all rooms and suites.
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Industry
How to protect your property from undesirables
Most guest will give little thought to security as they breeze through reception and head for the pool deck...
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Industry
Turn slow times into brand-enhancing opportunities
Luxury properties all struggle with a common dilemma: How to create promotions to fill room nights and need periods that…
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Developments
Stunning Ritz-Carlton heads raft of key accom developments nationally
The Ritz-Carlton marked its 100th hotel opening globally this week with the launch of a landmark waterfront development at Elizabeth…
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Developments
Record-breaking ibis Styles more than just a novelty
Creativity and playfulness are the hallmarks of this comfortable, stylish hotel which perfectly complements the ibis styles brand, but it…
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Developments
“Master achievement”: The hotels championing Australian architecture
Two trailblazing hotels are among 33 winning projects celebrated at the prestigious 2019 National Architecture Awards held at Howard Smith…
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Developments
Disney World compelled to compensate ‘serial complainers’
An English couple who checked into a Caribbean Beach Resort room at Disney World in Florida claim they were given…
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